Servco Auto Group

VEHICLE SERVICE CONTRACT MAIL & TELEPHONE SOLICITATIONS

Our Servco locations have seen an increase in customer calls regarding recent telephone or mail solicitations for vehicle service contracts. Service contracts purport to cover specified issues after the manufacturer’s warranty expires. The contracts vary from provider to provider and often include very broad exceptions.

There has been a growing number of third-party companies soliciting consumers through phone calls and mailers regarding vehicle service contracts. One such company, Motor Vehicle Services, recently began a mail campaign in Hawaii, including mailings to Servco customers. These companies are not affiliated with or endorsed by Servco in any way.

The Federal Trade Commission (FTC) has issued guidance for consumers to be cautious of such auto warranty scams.  For more information, please visit the FTC’s official guide: Beware of Auto Warranty Scams.

Please note: Servco does not share any customer information with third parties for the purpose of selling vehicle service contracts.

FREQUENTLY ASKED QUESTIONS (FAQs)

1) I recently received a phone call or mailer from a company regarding updating or purchasing a vehicle service contract. Is this from Servco?

Any information related to your vehicle service contract will come directly from Servco, not through a third party. If you are unsure about the solicitation, please call us directly to confirm. Please note that while Servco does provide vehicle service contracts that cover your vehicle past the manufacturer warranty period, we will not solicit the sale of these contracts via mail or by phone.
 

2) How should these solicitations be handled?

 We recommend reviewing the FTC’s consumer guide on auto warranty scams to understand the tactics used by these companies and how to protect yourself: https://www.fcc.gov/consumers/guides/beware-auto-warranty-scams